First off, let's deal with the bias.
For the past two weeks, you may have been following the adventures of a lady named Cynthia Angel, who got bumped from a Delta Air Lines flight for disputed reasons that have turned into one of those lingering stories that especially captivate consumers who have run afoul of the system. One thing that isn't in dispute is Cindy Angel's anger at her treatment. She's mad as hell.
She's also my sister-in-law.
Let's look at the facts that aren't in dispute. Cindy was on her way to her home in North Hollywood when all this got started. She had been visiting her son, Matthew, in Atlanta, where he was plying his actor's trade in a film underway there. On July 19, about 10 p.m., his mother was waiting in line to board her flight to Los Angeles, which had been scheduled to take off some two hours earlier.