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Mailbag:

Measure B fans haven’t answered questions

January 23, 2008

The “customer service” representative dutifully read the litany of all the rules Time Warner had in-place for what I must do to restore reception and obtain credit for charges made while service was not available to me. She also had a quick “no” answer for any request I made regarding what Time Warner could do for me, the lowly customer. The attitude projected by “customer service” was that I was there to serve Time Warner rather than vice-versa.

I requested to be connected to a manager and was refused. I requested a manager call me and was again refused. I was never able to speak with anyone but the rigid, unhearing drill sergeant with whom I was first connected.

Since Time Warner enjoys a monopoly franchise in Costa Mesa and selected areas of Newport Beach, my options for alternate service are limited. It is my hope that my complaint, together with those of a multitude of unfortunate Time Warner customers, will prompt Time Warner to make much needed service improvements. It is also my hope that the cities of Costa Mesa and Newport Beach take steps to ensure that Time Warner provides quality service or select a new franchisee who is able to so.

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THOMAS DAMIANI

Newport Beach


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