* EDITOR'S NOTE: On Friday, the Daily Pilot ran a story in which Costa
Mesa residents complained about their AT&T Broadband service, "Cable woes
have customers lining up for change." Since then, we've received nearly
50 e-mails and hotline calls about cable woes and the problems viewers
are having, not one has been favorable toward AT&T Broadband. The
following are a few of the responses we have received:
I can answer the question from Friday's article with one word:
DirecTV.
MIKE AND SANDY AGUILAR
Costa Mesa
To put it mildly, AT&T Broadband service stinks. As I write at this
moment, I am unable to connect to the Internet via AT&T. I am using an
alternate telephone line that I had installed so that I can get on the
Internet when AT&T fails, which it has this week for the second time. My
husband pays the cable bill with the Internet -- he doesn't use the
Internet. I do every single day. He pays $50 a month plus some
ticky-tacky charges (I don't have the bill in front of me).
If I were paying it, I would deduct $2 a day for no Internet service.
I do business on the Internet and need the computer every day. Since I
had to install a second telephone line just because AT&T is so
unreliable, I would deduct the price of the telephone line also -- the
line is only used for the Internet.
Not too long ago, I had no Internet service for four days. Needless to
say, AT&T is the only Internet service that I can get -- no other is
available. Pitiful.
BARBARA ROTH
Costa Mesa
My problem with AT&T started when trying to call in for new service. I
was on hold for 47 minutes and had numerous problems with AT&T since. A
second time I had to call AT&T I was on hold for 56 minutes and then was
told that they had to transfer me to another department. At that point,
the call was disconnected.
If I had not already paid the installation fees, I would have
canceled. If I have one more problem with their service, I will defiantly
be moving on. That's if I can get ahold of them.
You know a company is not doing a good job when you go to a holiday
luncheon and the topic is the horrible service that they provide.
I tell all my friends about the lousy customer service and problems I
have had with AT&T just to make sure they don't have to go through the
experience that I have had to.
PATTY VASQUEZ
Costa Mesa
NOTE: Look for more responses in Thursday's Community Forum page.
